Complaints should be clear, traceable and fairly reviewed.
Submit
Contact support@coyly.ai with your account email, relevant feature or transaction, dates, identifiers, issue and requested outcome. Never send passwords or full payment-card details.
Handling and appeal
We will acknowledge, investigate and provide a decision or progress update within a reasonable period. Urgent safety reports are prioritized. You may appeal with the case reference, alleged error and any new evidence.