This policy explains how refunds for Coyly subscriptions, Coin purchases and digital services are handled. It does not limit mandatory consumer rights in your place of residence. If you live in the European Union, the European Economic Area or the United Kingdom, read section 5 first: it grants a right that overrides the general rules below.
1. Subscriptions
Subscriptions do not renew automatically, so no cancellation is needed to prevent future charges. Access continues until the end of the paid term unless the checkout terms or applicable law state otherwise. Stopping use of a subscription early is not automatically a refund for time already provided.
Moving to a larger plan is not a refund either. Unused time on the plan you leave is credited against the price of the new one and shown to you before the change is confirmed; it is not returned as money. Moving to a smaller plan takes effect at the end of the term already paid for, so it produces no refund and no credit — see section 4 of the Terms of Service.
2. Coins and digital content
Coin purchases, consumed Coins, unlocked digital content and completed AI generations are generally final because delivery begins immediately. We may approve a refund or restore Coins when Coyly confirms duplicate billing, an unauthorized transaction, a material technical failure, or where law requires it.
3. Request a review
Contact support@coyly.ai with your Coyly account email, transaction date, amount, payment reference and a concise explanation. Do not send passwords or full payment-card details. Requests should be submitted promptly after the issue is discovered.
4. Refund method
Approved monetary refunds are normally returned to the original payment method. Processing time depends on the payment provider and financial institution. Approved Coin restorations are recorded in the Coyly Coin ledger.
5. Right of withdrawal (EU, EEA and UK)
If you buy as a consumer and live in the European Union, the European Economic Area or the United Kingdom, you have 14 days to withdraw from a purchase without giving a reason. The period runs from the day the contract is concluded, which is the day we confirm your purchase by email.
To withdraw, tell us before the period ends. A clear statement by email to support@coyly.ai is enough; the form at the end of this policy may be used but is not required. We will acknowledge your notice.
Subscriptions. Confirming a subscription is a request for access to begin at once. If you then withdraw, you owe a proportionate amount for the period between the start of your access and the moment you told us, and we refund the remainder.
Coins and other digital content. Coins are supplied the moment they are credited to your balance. At checkout you expressly ask for them to be supplied immediately and acknowledge that the right of withdrawal ends once supply has begun. Where supply has not begun, or where law gives you the right regardless, you may still withdraw in full.
Further terms. Subscriptions do not renew automatically. Each term you buy is a separate purchase, and the right applies to it as set out above.
Reimbursement. We reimburse no later than 14 days after being informed of your decision, using the same means of payment you used for the original transaction unless you agree otherwise. We charge no fee for this.
6. Model withdrawal form
Complete and return this form only if you wish to withdraw. Send it to support@coyly.ai.
“I hereby give notice that I withdraw from my contract for the following service or digital content: ____. Ordered on: ____. Name: ____. Address: ____. Email address of the Coyly account: ____. Date: ____.”